|Emergency Contact Numbers|
The Joint Casualty and Compassionate Centre (JCCC)
If a relative is overseas (including N Ireland):
Your relative’s unit cannot authorise Compassionate Travel, so please contact the JCCC directly to ensure that your case is dealt with without delay.
When you call please provide the following information:
Naval Personal Family Service & Royal Marines Welfare (NPFS & RMW)
NPFS & RMW support Royal Navy and Royal Marines personnel and their families by helping to prevent or reduce the effects of personal difficulties, especially those which arise as a result of Service life. An understanding of the complexities of Service life and its effects are central to the understanding and ethos of the agency.
NPFS & RMW is staffed by Service people and civilians from a variety of specialisations and offers advice, counselling and advocacy on a wide variety of issues including:
• Relationship problems
NPFS & RMW have three main offices in the UK. Where the serving person’s next of kin resides determines which office to contact.
The contact details for NPFS & RMW offices are as follows:
If you are experiencing a crisis at home and you aren’t sure who you should call, please ring the JCCC (contact details above) and they will point you in the right direction. Their telephones are manned 24 hours a day.
The SSAFA Forcesline (Soldiers, Sailors, Airmen and Families Association) is a free and 100% confidential helpline that is completely independent of the military Chain of Command. It provides support and advice for Service Personnel and their families. The freephone line is open Monday - Friday from 10:30 – 19:30 (GMT), with an answer phone facility outside of these hours.
• Falkland Islands - #611
• From anywhere in the world (call-back) - +44 (0)1980 630854
The Samaritans are available 24 hours a day, 365 days a year.
Armed Forces freephone link lines for the Samaritans:
Absence Without Leave (AWOL)
Service Personnel who are absent without leave (AWOL) can speak in complete confidence to the SSAFA AWOL Support Line Worker on: 01380 738137. This service operates Monday – Friday from 09.00 - 10.00am. There is an answering machine service outside these hours.