Emergency support information - NFF - the Naval Families Federation

The Naval Families Federation

...the voice for families of those serving in the
Royal Navy and the Royal Marines

In an Emergency...

JCCC – the Joint Casualty and Compassionate Centre - COMPASSIONATE LEAVE TRAVEL FROM OVERSEAS (For Service Personnel, their Dependants based abroad, Territorial Army and Mobilised Reservists)
If circumstances should arise whilst your relative is overseas (including N Ireland) either on a posting, at sea, or on deployment, that make it necessary for you to apply for his/her return on compassionate grounds (such as a death in the family, serious illness or serious family crisis) you should telephone:

The Joint Casualty and Compassionate Centre (JCCC)
Innsworth, Gloucester, GL3 1HQ. Tel: +44 (0) 1452 519951
This number is continually manned 24 hours a day, including weekends and Bank Holidays.

When you call you will be asked for the following information: Service Number, Rank, Name, home Unit and current location of the Service person, together with full details of the relative concerned, their location and name of Doctor, Hospital and/or any other organisation involved in the case. Please be aware that any information will be verified with the appropriate organisations before Compassionate Leave Travel may be recommended and authorized.

Although you may wish to contact your relative or his/her parent unit for advice or support, contact the JCCC directly, so that your case can be dealt with without delay. Your relative’s unit cannot authorize Compassionate Travel, and therefore any information you pass to them will have to be forwarded to the JCCC which will waste valuable time in dealing with your request.

NPFS & RM Welfare Advice Service The purpose of NPFS is to support the Royal Navy, its personnel and their families in peacetime and war by helping prevent or reduce the effects of personal difficulties especially those which arise as a result of Service life.

NPFS offers directly, or with other agencies advice, counselling support (practical and emotional) and advocacy (contacting officials) on behalf of clients. These services are available to serving individuals, couples or families.

NPFS staff may be service or civilian, male or female and from a variety of specialisations including social work, counselling, community development and youth development. An understanding of the complexities of service life and its effects are central to the understanding and ethos of the agency.

NPFS offers -
Examples of the type of work NPFS undertake are:

Relationship problems.
Bereavement.
Debt Advice.
Child Care concerns.
Mental Health.
Special Needs.
NOK Support for Deployed Personnel.
Physical illness.
Pregnancy complications.

Follow the following link to find out which area you are covered by http://www.rncom.mod.uk/npfs_welfare/NPFS%20MAP/map.html.

Eastern Area Office - HMS NELSON - Tel: 023 9272 2712 - After Hours 023 9272 6159
Western Area Office - HMS DRAKE - Tel: 01752 555041 - After Hours 01752 555220
Northern Area Office - Helensburgh - Tel: 01436 672798 - After Hours 01436 674321 Ext4005
( If you are experiencing a crisis at home and you aren’t sure who you should call, ring JCCC and they will point you in the right direction. Their telephones are manned 24 hours a day.)

Confidential Support Line
This is an independent Confidential Support Line on behalf of the MOD. They provide support and options for Armed Service People and their families. Freephone lines open from 1030 – 2230 (UK local time) every day, including Christmas Day, operating from Germany, Cyprus and the UK –

Contact Tel Nos:
From the UK(main line) - 0800 731 4880
From Germany - 0800 1827 395
From Cyprus - 800 91065
From anywhere in the world (call-back) - +44 (01)1980 63085

Samaritans:
The Samaritans are available 24 hours a day, 7 days week, every single day of the year.

National Tel Nos for the Samaritans:
UK dial 08457 90 90 90 for the cost of a local call
Republic of Ireland dial 1850 60 90 90

Armed Forces Freephone link lines for the Samaritans:
From Germany - 0800 181 0721 or 0800 181 0722
From Holland - 0602 222 88
From Cyprus - 0809 1122 or Military 2345
From Gibraltar - 55666 or Military 5666

Absence Without Leave - Service Personnel who are absent without leave (AWOL) can now speak in complete confidence to the SSAFA AWOL Support Line Worker Tel: 01380 738137 9.00 - 10.00am Monday to Friday (answering machine for call back outside these times).

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